Refunds and Return Policy for G-Tech

At G-Tech, we are committed to ensuring your satisfaction with every purchase. Our Returns and Refund Policy is designed to provide a hassle-free experience for you in the unlikely event that you receive a broken, malfunctioning, or defective item.

Eligibility for Returns:
Returns will only be accepted for items that are broken, malfunctioning, or have manufacturing defects. We take pride in the quality of our products, and our commitment is to address any issues that may arise during the manufacturing or shipping process.

Return Process:

1. Initiating the Return:
If you believe you have received a faulty item, please use the designated button or link below to contact us. Provide relevant details, including your order number and a clear description of the issue.

2. Internal Cross-Check:
Once your return request is received, our internal team will conduct a thorough cross-check of the item in question. This ensures that the reported issue is valid and meets our return criteria.

3. Processing for Replacement or Refund:
If the item is confirmed to be broken, malfunctioning, or has manufacturing defects, we will proceed with either a replacement or a refund, depending on your preference.

4. Refund in Case of Unavailability:
If the requested replacement item is not available in our inventory, a refund will be processed. We understand the importance of your purchase and strive to find a suitable resolution.

Refund Timeline:
Refunds will be processed in a timely manner once the return is approved. Please allow for a processing time of 5-7 business days. The refunded amount will be credited to the original payment method used during the purchase.

Contact Us:
If you need to return or exchange a product, please use the designated link here to contact our customer support team. We are here to assist you and address any concerns you may have, or you can email us at support@gtechinstruments.com

Note: This Returns and Refund Policy applies exclusively to items that are broken, malfunctioning, or have manufacturing defects. For any other inquiries or concerns, please refer to our Customer Support.

Thank you for choosing G-Tech. Your satisfaction is our priority!